Refund policy

退款政策 / Refund Policy

退款条件 / Eligibility

中文： 如商品存在质量问题或与描述不符，您可在收货后 14 天内申请退款或换货。商品须保持未使用、原包装状态。

English: If the item has a quality defect or does not match the description, you may request a refund or exchange within 14 days of receipt. Items must be unused and in original packaging.

不适用退款的情况 / Non-Refundable Items

中文： 以下情况恕不接受退款：

  • 人为损坏或安装不当导致的损坏
  • 已安装或使用过的零件
  • 特别订购或定制商品
  • 超过退款申请期限

English: Refunds will not be accepted in the following cases:

  • Damage caused by misuse or improper installation
  • Parts that have been installed or used
  • Special orders or custom items
  • Requests made after the eligible period

退款流程 / How to Request a Refund

中文： 请通过电子邮件联系我们，并提供：订单编号、问题描述及相关照片。我们将在 3 个工作日内回复。

English: Please contact us by email with your order number, description of the issue, and photos. We will respond within 3 business days.

退款方式 / Refund Method

中文： 退款将退回至原付款方式，处理时间约为 5–10 个工作日。

English: Refunds will be returned to the original payment method within 5–10 business days.