Refund policy
Return and Refund Policy
Eligibility
If the item has a quality defect or does not match the description, you may request a refund or exchange within 14 calendar days of the delivery date. Items must be unused and in original packaging. If there is a quality issue, the seller shall bear the shipping costs; otherwise, the buyer shall bear the shipping costs.
Replacement Process
① Initiate a replacement request on the order page and fill in the replacement requirements
② After approval, return the item to the provided address and submit the return tracking number
③ The warehouse receives and inspects the goods
④ If in stock, new goods will be dispatched immediately; replacement is completed upon receipt confirmation
Non-Refundable Items
Refunds will not be accepted in the following cases:
- Damage caused by misuse or improper installation
- Parts that have been installed or used
- Special orders or customized items
- Requests submitted after the eligible period
How to Request a Refund
Please email us at info@epartschannel.com with your order number, a description of the issue, and supporting photos. We will respond within 3 business days (HKT, GMT+8).
Refund Method
Refunds will be returned to the original payment method within 5–10 business days, depending on your payment provider.
Governing Law
This policy is governed by the laws of the Hong Kong Special Administrative Region.