Shipping policy
Shipping Policy
Last Updated: 1 March 2026
1. Processing Time
Orders will be processed and dispatched within 1–3 business days after confirmation. Processing times may be longer during public holidays.
2. Shipping Destinations
We currently offer international shipping worldwide.
3. Shipping Rates
Shipping costs are calculated based on the destination and package weight, and will be displayed at checkout before payment.
4. Estimated Delivery Time
- Asia: 15–25 business days
- Other international destinations: 20–35 business days
Please note these are estimates only and are not guaranteed.
5. Shipping Delays
Actual delivery times may be affected by customs clearance, weather, or logistics conditions. We are not responsible for delays caused by third-party carriers.
6. Order Tracking
Once your order has been shipped, we will send a tracking number via email so you can monitor your shipment status.
7. Customs & Duties
International orders may be subject to import taxes or customs duties in the destination country. These charges are the sole responsibility of the buyer and are not included in the product price or shipping cost.
8. Lost or Damaged Packages
If your package arrives damaged or is confirmed lost by the carrier, please contact us at info@epartschannel.com within 7 days of the expected delivery date with your order number and supporting photos. We will work with the carrier to resolve the issue.
9. Incorrect Address
Please ensure your shipping address is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping fees may apply for re-delivery.
10. Contact Us
For any shipping-related enquiries, please contact us at: info@epartschannel.com